How Can We Help You?

General Questions

Answer

Visit our login page then click on "Forgot Password" button

Answer

Simply search for your favorite Creator, find their account and click 'Follow'. Once you complete the payment processing you will be now subscribed to their channel and you can enjoy exclusive content by your favorite Creator.

Answer

Yes, absolutely. FansConnected is a fully international product, we accept sellers and customers worldwide. 

Answer

We do have an affiliate program for model referrals. We will grant you a special link to refer sellers as soon as your account is validated. You will earn 2% of whatever the people you’ve referred make, for a 12 months period.

We also have a B2C referral program which is not currently public. If you are interested in sending us customers, please reach out via the live chat.

Answer

You are not allowed to have multiple active accounts under one person. 

Answer

You are allowed to upload up to 20 pictures at a time. For video file size limit is 5GB per upload. 

Answer

Please contact our customer service at support@fansconnected.io from your registered email and request you want to delete your account. 

Answer

When the live stream is running, you can right click on the video and click on 'show controls'. After doing this, you can do the following:

  • Pause live screen.
  • Control the volume.
  • Use full screen mode.
  • Use the 'Picture in Picture' this allows you to view a bigger screen and still be able to talk in the group discussion.

Account

Answer

You need to submit a government issued ID such as your drivers license or your passport. Once your ID is uploaded it usually takes about 48 hours to get it verified

Answer

You can upload pictures, videos, posts and even do live streams for your fans connected to your account. 

Answer

There is no limit as to how much you can charge your fans for your content. 

Answer

We pay you 85% commission on all subscriptions, TIPS and private messages. The 15% fee we charge is to cover the payment processing, hosting and all other associated costs with running the FansConnected platform. 

Answer

If you are a US creator, you have the option to receive payment via Stripe direct deposit to your checking account or PayPal. If you're an international creator, you will have the option to receive payment via Payoneer global bank deposit or through PayPal. 

Answer

A W9 Form is used for tax purposes. The W9 must be completed by ALL residents of the United States. This is simply for our records and declares that you are an independent contractor, allowing you to receive all of your revenue split without having taxes withheld, resulting in further deductions from your payouts.

Answer

Due to the nature of our business, we ask you to upload a proof of identity (ID card, Passport or Driver License) before being able to process payments with us.

Yet, we understand you want to remain anonymous. That is why we never share your personal info to third parties; and you can sign up to IndieBill with just an email, have a look around and decide whether or not to verify your identity later.

As soon as you get your account validated (we review submitted documents within 72 hours, but in special cases it could take up to 1 week) you will be able to share your payment pages to your customers and start selling.

If you need any help getting started, don’t hesitate to hit us up on the live chat !

Answer

FansConnected cannot be used to sell anything illegal (such as underage play or non consensual sex) nor anything which happens in the real world (such as dates, escorting and so forth). We also cannot be used to sell anything that infringes Visa or MasterCard content policies. For example we cannot accept the following (the list is non exhaustive) : scat play, content featuring the use of alcohol or other drugs, vomit play, content featuring blood coming from bodily harm, bestiality, extreme violence. We reserve the right to remove any page and or content at any time, as we see fit.

Answer

Yes, absolutely. We are an international company and process payments worldwide.

However, some countries are more likely to trigger our anti-fraud suite than others. For example, transactions from countries like Nigeria or the Philippines go through rather rarely.

Answer

We use a discreet legal name on bank statements to protect your customers’ privacy. We try not to write it everywhere so that it does not get indexed by Google, if you would like to know don’t hesitate to ask us on the live chat.

Answer

Whenever a chargeback happens, and you have made normal usage of FansConnected, we will cover the associated bank fees as well pay you out normally.

So far, we’ve covered 98% of chargebacks which happened, and in those cases our partners have been paid for 100% of the sales they’ve done with us.

Answer

As a Creator you earn 85% on all subscriptions and tips. We payout 85% commission on all subscriptions and tips! We take less than the competition who take anywhere from 20% to 25% out of your earnings.

Answer

Minimum charge for subscriptions is $4.99 per month and fans can pay you a minimum of $5.00 for 'Tips'. As for the upper limit, there is no limit on how much you can charge.

Privacy FAQ

Answer

Your Creator account content is not visible to anyone unless they are subscribed to you. When a Fan clicks on your account the only thing they'll see is your profile picture and cover image. They'll also be able to see 3 profile pictures you've set to be visible by anyone.

Answer

Absolutely! You can block users as well as block an IP or country from viewing your profile.

Answer

As a CREATOR, we know the risks associated with this line of business - especially for the performers who are at the front-line. That’s why we take the security of your personal information very seriously and we never share them to any third parties.

In particular, here are some measures we’ve taken to guarantee your safety:

Identification documents are stored encrypted on a specific server at Amazon (the leader in cloud computing) so that a hacker would need to hack Amazon - not us - to get your documents, and even then he wouldn’t be able to read the files.
We’ve installed a 256-bit SSL security certificate on IndieBill so that whenever you send or receive data which is potentially sensible from us, it is encrypted. You can check our certificate by looking at the green lock in your URL bar.

Answer

Your Fan Page is visible to only members who are subscribed to your monthly subscription. A member who is not subscribed will only see your profile picture and your bio.

Other FAQ

Still Confused?

Contact us if you still have any question.